Support & Help Center

Response time: ~2 hours
Support Online

Registration is simple and free. You'll need to provide basic personal information, verify your identity with a government-issued ID, and add a valid payment method. The entire process takes about 5-10 minutes.
Required Information:
  • Full name and date of birth
  • Valid email address and mobile number
  • Australian residential address
  • Government-issued photo ID
  • Credit card or bank account details

Registration is simple and free. You'll need to provide basic personal information, verify your identity with a government-issued ID, and add a valid payment method. The entire process takes about 5-10 minutes.
Required Information:
  • Full name and date of birth
  • Valid email address and mobile number
  • Australian residential address
  • Credit card or bank account details
  • Government-issued photo ID

Registration is simple and free. You'll need to provide basic personal information, verify your identity with a government-issued ID, and add a valid payment method. The entire process takes about 5-10 minutes.
Required Information:
  • Full name and date of birth
  • Valid email address and mobile number
  • Australian residential address
  • Credit card or bank account details
  • Government-issued photo ID

Registration is simple and free. You'll need to provide basic personal information, verify your identity with a government-issued ID, and add a valid payment method. The entire process takes about 5-10 minutes.
Required Information:
  • Full name and date of birth
  • Valid email address and mobile number
  • Australian residential address
  • Credit card or bank account details
  • Government-issued photo ID

Registration is simple and free. You'll need to provide basic personal information, verify your identity with a government-issued ID, and add a valid payment method. The entire process takes about 5-10 minutes.
Required Information:
  • Full name and date of birth
  • Valid email address and mobile number
  • Australian residential address
  • Credit card or bank account details
  • Government-issued photo ID

Registration is simple and free. You'll need to provide basic personal information, verify your identity with a government-issued ID, and add a valid payment method. The entire process takes about 5-10 minutes.
Required Information:
  • Full name and date of birth
  • Valid email address and mobile number
  • Australian residential address
  • Credit card or bank account details
  • Government-issued photo ID

Registration is simple and free. You'll need to provide basic personal information, verify your identity with a government-issued ID, and add a valid payment method. The entire process takes about 5-10 minutes.
Required Information:
  • Full name and date of birth
  • Valid email address and mobile number
  • Australian residential address
  • Credit card or bank account details
  • Government-issued photo ID

Still Have Questions?

Our customer support team is available 24/7 to help answer any questions about the auction process, platform features, or specific auctions.

Support Channel

Select the best way to reach our team based on your needs
General Support
Get help with your account, bidding, or general questions
Response time: Within 2 hours
Available: 24/7
Languages: English
Technical Support
Website issues, app problems, or technical difficulties
Response time: Within 1 hour
Available: Mon-Fri 8AM-8PM
Phone & Live Chat
Business Inquiries
Partnerships, facility onboarding, or media requests
Response time: Within 24 hours
Available: Mon-Fri 9AM-5PM
Dedicated Account Manager

Support Resources

Access helpful guides, video tutorials, and documentation to make the most of your auction experience.